SASSA Grant Holders with Gold Cards expiring in March 2023 must collect their new card
Updated on 3 May 2023: SASSA announced that grant recipients with expired gold cards can continue using their cards until 31 December 2023.
On 9 March 2023, SASSA released a media statement on their Facebook page informing recipients who possess Gold Cards with an expiring date of March 2023 (03/2023), to collect their new Gold Card at their nearest Post Office.
It also encouraged Grant recipients who are using the SASSA/ Postbank Cards, also expiring in March 2023, to collect their new SASSA/ Postbank Gold Cards at their nearest Post Office from Monday 13 March 2023.
Grant recipients must be aware that only people with SASSA/Postbank Gold Cards expiring in March 2023 must collect new ones at a Post Office during this time. Those whose cards are expiring at a later stage are to wait and not make any attempts to collect new cards in March. If they do, this will lead to a surplus of people applying for new cards and result in those with expired cards not getting theirs in time.
Rest assured, if you are someone whose card expires later than March 2023, SASSA and Postbank have stated that a public announcement will be made with the relevant dates and process for you to collect your new card. You will also continue to get your social grants paid into your card as it will still remain valid.
When can I collect my new Gold Card?
Commencing from Monday 13 March 2023, every Mondays and Tuesdays will be dedicated to issuing of cards to Old Age Grant recipients’ and Disability Grant recipients.
From Wednesday 15 March 2023, every Wednesday through to Saturday will be allocated to those collecting new SASSA/ Postbank Gold Cards for Child Support Grants and all other grants.
These dates are allocated specifically to those grant recipients whose cards expire in March 2023. Grant recipients are encouraged to collect their new cards from any nationwide Post Office.
What documents do I need to collect my new SASSA/ Postbank Gold Card?
Be sure to bring the following documentation to any Post Office branch when collecting your new SASSA card:
- Your South African Identity Document
- Your current SASSA/Postbank Gold Card (expiring in March 2023)
When you go to renew your card, rest assured that Post Office staff will provide you with assistance to activate your card, select a new one and select a new PIN. Once you have done this, your card will operate immediately and you will be able to make withdrawals/ any other type of transactions.
Can someone collect my Gold Card for me?
It’s important to note that new SASSA/ Postbank Gold Cards will only be issued to individuals whose name is on the expiring card. Anyone besides the card holder will NOT be able to collect the SASSA/ Postbank Gold Card on their behalf (unless they are registered with SASSA as a procurator).
What day and time can I collect my card from the Post Office?
Post Office Branch Trading Hours:
- Monday to Friday: from 08:00 to 16:00
- Saturday: from 09:00 to 13:00
- Sunday: Closed
What should I do if I lost my SASSA/ Postbank card and it is expiring in March 2023?
If you have misplaced your card and it is expiring in March 2023, you are encouraged to go to your nearest Post Office and collect your new card. At the Post Office, the staff will use fingerprint verification to issue you (the beneficiary) with a new SASSA/Postbank Gold Card.
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QUERIES AND CONTACT
For any further queries, please contact SASSA directly:
Contact the SASSA Toll Free Call centre on: 0800 60 10 11
Contact the SASSA Head Office on: 012 400 2322
Email SASSA Head Office at: Grantsenquiries@sassa.gov.za
Contact details of SASSA offices across the country: SASSA contact details