Disability grant recipients who are declined can Appeal

The Disability grant is one of the social grants paid by SASSA. This particular grant is intended for adults who are living with a physical or mental disability, which makes it difficult or impossible to work for 6 month or longer.

The South Africa Social Security Agency (SASSA) is now encouraging disabled grant applicants to lodge an appeal should their application be rejected or the result be unsatisfactory.

How long does the appeal process take?

This appeal must be lodged within 30 days of the applicant receiving their rejection letter, with the process of the appeal taking another 30 days. Should the applicant not understand the reason their application got rejected, they then have the right to ask SASSA officials for clarity on the matter.

What is the criteria for the disability grant?

Before you appeal, make sure you do qualify for the disability grant – in order to qualify, you must meet these criteria:

Be a South African citizen, permanent resident, or refugee living in the country
Be between the ages of 18 and 59 years old
Be willing to partake in medical or functional assessment to confirm their disability
Provide clinical information or a referral form, confirming their disability
Provide a form that is duly completed by a medical practitioner/ treating facility should you be previously rejected on medical grounds
Be subject to a Means Test (both the applicant and their spouse)
Not be living in/ being taken care of in a State-funded institution
Not be receiving any other form of a social grant
Submit their 13-digit barcoded ID document/ smart ID card of both themselves and their spouse. (Should the candidate not be in possession of an ID/ birth certificate, any alternate form of identification provided by SASSA will be accepted)

What is the appeal process?

SASSA works closely with professional medical contracted doctors to ensure that applicants who qualify receive the grant. It’s important to note that the doctors who are contacted work under strict supervision and follow the approved regulations and guidelines from SASSA and the Department of Health.

Only doctors medically contracted by SASSA may conduct these assessments. They then submit their reports to SASSA that determine if the applicant qualifies for a temporary or permanent disability grant. This assessment report is based on both information that is provided to the doctor, as well as a physical assessment.

What happens after the appeal is resolved?

Once the grant is approved, beneficiaries will then receive an amount of R2090 per month, stated the Minister of Treasury in October 2023.

Who can I contact if I have a question?

To find out more information about SASSA disability grants, be sure to contact the toll free numbers below:
080 060 1011
013 754 9482
013 753 9363

Correspondence must be made during working days and hours (Monday to Friday).
You can also send a WhatsApp to: 082 046 8553

You may be interested in reading about:

Types of Grants How to Apply Status Check
Payment Dates Jobs & Vacancies Updates & Blog Contact SASSA

QUERIES AND CONTACT

For any further queries, please contact SASSA directly:
Contact the SASSA Toll Free Call centre on: 0800 60 10 11
Contact the SASSA Head Office on: 012 400 2322
Email SASSA Head Office at: Grantsenquiries@sassa.gov.za
Contact details of SASSA offices across the country: SASSA contact details